About Family Focus Medical
Family Focus Medical Centre is a family based practice that provides high quality and thorough health care services to the Wentworthville and surrounding local community. Patients of all ages and backgrounds are welcome.
We look forward to managing whatever health issue you would like to address, and welcoming you with care and respect.
Opening hours:
Monday to Friday: 9:00am - 5:00pm
Saturday (Reception Only): 9:00am - 12:00pm
Closed Sundays and Public Holidays.
After hours arrangements
In an emergency please call 000.
Our nearest hospital is Westmead Hospital: 02 8890 5555
If the matter is not an emergency, you can contact 13 SICK (13 7425) for an after hours GP service.
How to make appointments
We prefer all patients to make a booking where possible to ensure you have sufficient time dedicated to address your medical issue.
We understand sometimes there are unexpected events, and walk-ins are still accepted but will be asked to wait until we can see you between existing appointments. If the matter is urgent or an emergency please notify our reception staff on your arrival and the doctor will address this accordingly.
Please be aware that it is a practice policy that if you have repeatedly cancelled appointments with less than 24 hours notice, that a cancellation/rebooking fee may apply for future appointments.
Length of appointments
Our standard appointments are 15 minutes, but longer appointments can be made depending on the need and circumstances. Please notify our reception staff if you think you may need a longer appointment.
Telephone calls
Our practice offers telehealth consultations (consultations performed via video call or telephone call). If you need to contact our doctors regarding a matter please contact reception who will take a message and arrange either an appointment or a call back, otherwise if they can assist with your issue they will try and do so. If the matter is urgent or an emergency please let our reception staff know.
If you need to see a doctor outside the surgery
We do not routinely perform home visits, but if there is an emergency or urgent care please notify our reception staff and they will advise or discuss with the doctor regarding the best approach.
Fees and billing
We would like to advise that Family Focus Medical will be transitioning to mixed billing from 3/2/2025.
Since the medicare freeze from 2013, medical practices have continued as long as possible to absorb the cost of providing ongoing healthcare, and have tried as long as possible to hold off passing on cost to patients. Unfortunately to be able to keep our staff paid, bills covered, and the lights on, it has become unsustainable to continue as purely bulk billed practice, while striving to maintain the best possible ongoing care to those we are here to bless, our patients.
Due to this, we have made the difficult decision to transition to mixed billing to be able to continue the viability and sustainability of Family Focus Medical ongoing into the future. We appreciate this will impact all people differently, and we completely understand if patients prefer to transfer their care to another practice. In these situations we will seek to support you in any transition you need, with a transfer of records when we have received an official request from your new practice.
Pensioners, health care card holders, children <16yo and DVA card holders will still be bulk billed. A schedule of fees will be available via reception.GP management plans/Team Care Arrangements/reviews and Mental Health Care Plans/reviews will continue to be bulk billed.We will otherwise seek to make our fees as reasonable as possible, while trying to maintain the ongoing sustainability of Family Focus Medical as a practice.
We greatly appreciate everyone’s understanding and support during this time.
If you have further questions about this please feel free to reach out to our staff or doctors to discuss this further. We look forward to providing high level and compassionate care to the people of our community for as long as we possibly can.
https://www.ama.com.au/sites/default/files/2023-10/fees-gaps-poster-2023%20%281%29.pdf
If you have private insurance, consultations and care are usually billed as per what is covered by your insurer. If you do not have medicare or private insurance there is a private fee based on the duration of your review, which can be discussed with reception before your appointment.
Our Team
General Practitioners:
Dr Kim Vu - BSc (Med), MBBS, DCH, FRACGP
Services
Comprehensive health checks
Chronic disease management: aged care, chronic care, complex care, diabetes, cardiovascular health, asthma, many others.
Children’s health checks and immunisations
Aged Care health assessments, assistance with Aged Care Assessment, cognition assessments
Procedural medicine
Skin checks
Skin excision and biopsy
Cryotherapy/liquid nitrogen therapy
Wound care
Wound closure
Travel medicine
Travel vaccination and advice (does not include Yellow Fever vaccination)
Your Health
Patient details
Family Focus Medical aims to keep your patient details and personal information as up to date as possible. If your personal details have changed, please let our reception staff know.
Your privacy/confidentiality
Your privacy is one of our highest priorities, from entering our practice to the care you receive in the doctor’s room. If you have any concerns regarding discussion of private matters please let our staff know so we can arrange things as necessary
Your medical record is a confidential record, and Family Focus Medical will maintain the security and privacy of your record at all times as in accordance with the law and is only available to authorised staff members. You can review our privacy policy on our website or can ask our receptionist for a copy of our privacy policy.
Your test results
We have all patient results discussed with a doctor, whether normal or abnormal so your doctor can discuss them thoroughly with you in an appointment setting.
Abnormal or significant results specifically requiring further discussion will be recalled by telephone, and if we cannot contact you by phone a letter will be sent to your address. If the result is urgent the doctor will contact you directly.
Preventive health
Family Focus Medical strives to perform best practice including excellent preventive health and we routinely recall patients for cervical screening, mammograms, diabetes checks, general health checks and progress blood tests amongst others. It is encouraged to perform a complete health or preventive care check at least once a year.
If you need an interpreter
Our staff are fluent in English, Vietnamese, Cantonese and Mandarin. If you require an interpreter or translation service please notify our reception staff and this can be arranged.
Where can you find us?
Our address is: Family Focus Medical, 160 Dunmore Street, Wentworthville, 2145 NSW.
Feedback
We are always wanting to improve our care. If you have any feedback to improve our service or have any concerns we greatly appreciate your feedback and suggestions. Please pass these on to our staff, or you can write to us or use our suggestion box or complete our online feedback form.
Complaints
If you have any concerns or complaints we would always welcome discussing them with you directly through the practice. If you feel that you would like to raise these outside the practice you can alternatively contact the NSW Health Care Complaints Commission Office on 02 9219 7444.